Service & client policy
Effective 21 July 2026. These terms support safe, transparent appointments in our Dubai salon and at client locations across the UAE.
1. Appointments and deposits
Book by phone or WhatsApp at +971 4 269 9700, or online through Fresha. Appointments remain subject to availability. A 50% deposit may be requested for bridal, microblading and selected services above AED 500.
2. Home-service appointments
Provide an accurate address, reachable contact number and parking access. Prepare a clean, well-lit working area and supervise children and pets. If the team arrives and the client is unavailable, the visit may be charged. Additional travel charges may apply according to location, late timing or special requirements.
3. Cancellation and rescheduling
Give at least six hours’ notice. A late cancellation, no-show or cancellation after the team begins travelling may result in a service charge or loss of deposit. Repeated no-shows may affect future booking eligibility.
4. Payment
Payment is due immediately after services are completed. Accepted methods may include cash, card, bank transfer or online payment. By confirming a booking, the client agrees to pay for the services delivered.
5. Results, concerns and adjustments
Inspect the result during the appointment. Raise any concern immediately or within 48 hours. When reasonably possible, management may arrange an appropriate touch-up or adjustment after reviewing the service.
6. Refunds
Completed beauty services use professional time and products and are generally non-refundable. A change of mind, personal preference or minor colour variation does not normally qualify for a refund. Exceptional cases are reviewed by management.
7. Hair colour and chemical treatments
Results depend on hair history, prior colour or henna, current condition, pigment and lighting. Exact shades cannot always be guaranteed. Share your full treatment history during consultation.
8. Health, allergies and consultation
Tell the technician about allergies, sensitivities, pregnancy, nursing, medical conditions, skin concerns and previous chemical treatments. Request a patch test 24–48 hours before treatment when appropriate.
9. Hygiene and service safety
Tools are sanitized, disposable items are single-use where required, and professional hygiene procedures are followed. A technician may decline a service when infection, open wounds or unsafe hair, scalp or skin conditions are present.
10. Respectful conduct and personal property
Clients and team members must be treated respectfully. Service may be stopped in unsafe, abusive, threatening, inappropriate or unhygienic conditions, and applicable charges may remain due. Clients remain responsible for personal belongings.
11. Photography and updates
Before-and-after images are used only with appropriate consent; clients may decline photography. Beauty Salon may update this policy when operational or legal requirements change.
12. Website content and intellectual property
Site-specific copy, design, logo and commissioned visual assets are published for Beauty Salon and may not be reproduced commercially without written permission. Third-party names, booking platforms and trademarks remain the property of their respective owners.
By confirming an appointment, you acknowledge and accept this service policy.